Return & Refund Policy
We want you to have a smooth and satisfying shopping experience at OneShopMart.
If something is not right with your order, you can request a return within 7 days of delivery based on the conditions below.
✅ Eligibility for Returns
You can place a return request if the product you received is:
- Damaged, broken, or defective
- Different from what was described
- Wrong item delivered
- Missing parts (if applicable)
📦 Return Conditions
To ensure a successful return, please make sure that:
- The item is unused and in original packaging
- All accessories, freebies, and tags are included
- The original invoice or order ID is provided
- The return request is raised through our official support within 7 days
💰 Refund Process
Once the returned item reaches our facility:
- It will be inspected for quality.
- After approval, your refund will be processed.
- Refund will be credited to your original payment method.
- Processing time: 5–7 business days.
You will be notified through email/SMS once the refund is initiated.
❌ Items Not Eligible for Return
Some items cannot be returned due to hygiene and safety reasons:
- Opened or used personal care and cosmetic products
- Gift cards, coupons, or promotional giveaways
- Customized, personalized, or perishable items
- Items without original packaging or invoice
💬 Need Help?
Our support team is always ready to assist you.
📧 Email: support@oneshopmart.com
📞 Support Page: Visit our official Contact Us page on the website.