Refund & Returns Policy
Your satisfaction is our priority – hassle-free returns guaranteed!
Easy Refund & Return Process
Eligibility for Returns
You can request a return within 7 days of delivery if the product you received is:
- Damaged or defective
- Not as described
- Wrong item delivered
Return Conditions
- Item must be unused and in original packaging
- Include original invoice or proof of purchase
- Return request must be initiated through our support
Refund Process
- Once we receive and inspect the item, a refund will be processed
- Refunds are credited to your original payment method
- Processing may take 5–7 business days
Items Not Eligible for Return
- Personal care products, opened or used
- Gift cards or promotional items
- Customized or perishable items
Need Help?
Contact our support team at support@oneshopmart.com or visit our Contact Page.